Upon receipt of your returned item, we shall conduct an inspection and inform you that we have received the item. Subsequent to the inspection, you will be notified regarding the status of your refund.

Should your return meet our criteria, we will proceed to issue a refund to your original payment method.

The refund process may take approximately 5-7 working days, subject to the policies of your banking institution.

In instances where a discrepancy is identified in the delivered item compared to the ordered item, we urge you to contact our customer service to address the issue. Our commitment is to ensure the delivery of the correct order. Refunds will be considered only in cases where there is a non-availability of the ordered product. Under such circumstances, our Customer Care representative will engage with you to review your order.

For a return to be processed, the item must be in its unused state and in the same condition as it was received. The item must also be returned in its original packaging. If the items are damaged beyond resale, we regret to inform that refunds cannot be processed.

Our representative will collect the incorrect order from your premises. Once we receive the incorrect shipment, we will take immediate steps to dispatch the correct order. We kindly request your patience and allow us 3-5 working days to rectify the error.

The provision for return/exchange is intended to accommodate the ordering of additional items to prevent last-minute shortages. Should the items remain unused, they are eligible for return/exchange.

To initiate a return for a specific Service/Product, customers are required to contact support to commence the return process.

Following the initiation, the Customer Care representative will conduct a verification, and if approved, the defective product will be collected (if necessary) and a refund process will be initiated. There will be no replacements offered, only refunds are applicable. For a refund request, customers must initiate the return process within 7 days from the receipt of the delivery, under the conditions mentioned, failing which no refund will be processed.

To initiate a return request, please contact support. Select 'Submit return on call' and provide your order details to begin the return process for your order.

Items that have been installed are not eligible for returns under the 7-Day Return Policy and will be addressed under the standard warranty/claims policy.